Job Summary:

The Companion is a paraprofessional, providing services in the home for clients under the direct supervision of a qualified supervisor.

Companion services include support, encouragement, companionship, respite breaks for family or caregivers, and provision of and instruction in reporting of changes in the client's situation. The Companion is assigned to a client by the coordinator and follows a written plan of service.

Organizational Relationship: The Companion reports directly to a qualified supervisor
Risk Of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

• High School graduate
• At least one (1) year of working as a companion or life experience working.
• Effective interpersonal communication skills.
• Use of an automobile with possession of liability insurance is desirable.
• Must be able to read, write in English and follow instructions.
• Selected on the basis of such factors as: an interest in people, tact, a history of emotional stability, dependability in employment, neatness in appearance and practices, good personal hygiene, and good judgment.
• Must have a criminal background check and current CPR certification.

Responsibilities:

The duties consist of a combination of activities, which include, but are not limited to:

• Provide respite breaks for family or caregivers.
• Provide assistance with reading and writing correspondence and publications.
• Observation and feedback to the coordinator/ supervisor on client's behavior, mood, and adjustment in the home.
• Notifies superior of any safety issues.
• Being supportive and encouragement during periods of loneliness, depressions, bereavement etc.

The Companion performs duties according to a written assignment:

• Follows the plan of service for tasks.
• Records observations and tasks and signs each entry on the appropriate form for each visit made.
• Communicates on a weekly basis or more often as necessary with the supervisor.
• Immediately reports emergency situations by phone to supervisor or office.
• Keeps an accurate time and mileage report.
• Follows assignments and regulations.
• Follows specific office orders for each client.
• Uses policy manual as guidelines.
• Works within the organizational channel of authority and knows the area of responsibility of all other team members.
• Wears appropriate clothing and ID badge when at work.

Confirming on a weekly basis, the scheduling of visits with the Supervisor, to coordinate necessary visits with other personnel.

Notifying the Agency of absences due to illness, emergency leave, normal vacation periods, or special professional meetings, which will affect agreed service with the Agency.

Other duties as assigned.

Functional Abilities:

Must be able to read 12 point or larger type.
Must be able to hear and speak in English.
Must be able to stoop and bend.
Must be able to travel to prospective clients' residences.
Must be able to carry bundles weighing up to 10 pounds, upstairs.

Job Summary:

The homemaker is a paraprofessional employee, trained to provide, home maintenance services for clients under the direct supervision of the supervisor.
Homemaking services include dietary management, household services essential to the client's health and wellbeing, and provision of and instruction in reporting of signs, symptoms, and/or changes in the client's condition. The homemaker is assigned to a client by the coordinator and is given a written plan of service.

Organizational Relationship: The Homemaker reports directly to the qualified Supervisor
Risk Of Occupational Exposure To Blood Borne Pathogens: B: limited exposure

Qualifications:

A High school diploma or equivalent.
Will have a minimum of one (1) year experience in a working environment.
Will complete an Agency training.
Must have a criminal background check and current CPR certification.

Responsibilities:

The duties consist of a combination of activities, which include, but are not limited to:

• Shopping with an effort to economize and preparation of nutritious and appetizing meals.
• Assisting with simple health care routines such as reminders to maintain diet restriction, medication regimen, and recommended exercises and cueing to take meds.
• Observation, and feedback to the coordinator/ supervisor on client's behavior, mood.
• Being supportive and encouragement during periods of loneliness, depressions, bereavement etc.
• Providing routine housekeeping tasks, which are required.
• Caring for clothing, washing, drying, folding and putting away.

The homemaker performs duties according to a written assignment:

• Follows the plan of service for housekeeping tasks.
• Records observations and tasks and signs each entry on the appropriate visit form on each visit.
• Communicates on a weekly basis or more often as necessary with the supervisor.
• Immediately reports emergency situations by phone to supervisor or office.
• Keeps an accurate time and mileage report.
• Follows assignments and regulations.
• Follows specific office orders for each client.
• Uses homemaker policy manual as guidelines.
• Works within the organizational channel of authority and knows the area of responsibility of all other team members.
• Wears appropriate clothing and ID badge when at work.

Confirming on a weekly basis, the scheduling of visits with the Supervisor to coordinate necessary visits with other personnel.

Notifying the Agency of absences due to illness, emergency leave, normal vacation periods, or special professional meetings, which will affect agreed service with the Agency.

Other duties as assigned.

Functional Abilities:

Must be able to read 12 point or larger type.
Must be able to hear and speak in a manner understood by most people.
Must be able to stoop and bend.
Must be able to travel to prospective clients' residences.
Must be able to carry bundles weighing up to 10 pounds, upstairs.

Job Summary:

The HR Coordinator is responsible for managing the location's employee needs. This includes setting up and conducting orientations, assuring the correct personnel file paperwork is completed, managing the personnel file from hire to termination, tracking in-service hours, supervisions and evaluations and the disciplinary process.

Organizational Relationship: Reports directly to the Agency Manager
Risk Of Occupational Exposure To Blood Borne Pathogens:C: no exposure

Qualifications:

• High School graduate (or equivalent)
• 1-year recent HR experience in filing/data entry etc in a health-related company.
• Moderate competency with computers and keyboarding, EXCEL spreadsheet competence is preferable.
• Ability to effectively multi-task and is a self-starter able to be self-directed most of the time.
• Must have a criminal background check

Responsibilities:

• Answers telephone inquiries regarding hiring, sets up interviews/orientations.
• Assists with orientations, involving key personnel from all departments to participate.
• Assures accurate completion of all required hiring documents timely per agency policy.
• Manages and assures security of the personnel files from hire to termination.
• Tracks all required monthly in-services, supervisions, evaluations, disciplinary actions and required health data.
• Communicates effectively with the Agency Manager and scheduling departments when employee issues surface.
• Advocates for employees to the degree possible for effective operations.
• Assists the Agency Manager in preparing for audits or surveys.
• Maintains personnel files and the HR department “survey ready” at all times.
• Re-enforces HIPAA compliance with field staff and office personnel.
• Participates in QA Committee program.
• Actively encourages employee recognition program
• Other duties as assigned.

Functional Abilities:

Is able to carry bundles upstairs weighing up to 10 pounds.
Must be able to stoop and bend.
Must be able to hear and effectively communicate in English.

Job Summary:

The HR Manager is responsible for supervising HR Coordinators and assuring proper documentation of personnel files are intact. Responsible for training HR coordinators and medical record clerks. Assures location are "survey ready" at all times.

Organizational Relationship: Reports directly to the Agency Manager
Risk Of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

• High School graduate (or equivalent),
• 3-years recent HR experience preferably in home care agency or other healthcare field.
• Moderate competency with computers and keyboarding, EXCEL spreadsheet competence.
• Ability to multi-task with minimal stress and is a self-starter able to be self-directed.
• Must have a criminal background check.

Responsibilities:

• Assists in the hiring process, recruiting, interviewing, personnel file management.
• Prepares new hiring documents as necessary.
• Submits written requests for offsite HR functions as determined to be within working capital allocated for such activities.
• Communicates with the out sourced company (if in place) for in-services as needed. Determines the next year's in-service calendar 6 months in advance allowing for development time.
• Responsible for the initial management of employee grievances unresolved at the location level.
• Communicates at least monthly with HR staff to discuss processes, changes, new policies etc.
• Assists the Agency Manager in preparing for audits or license surveys as requested.
• Responsible for assurance that the HR department is "survey ready" at all times.
• Re-enforces HIPAA compliance with field staff and office personnel.
• Encourages participates in QA Committee program.
• Actively encourages employee recognition program.
• Participates in the QA Committee process as requested to do so.
• Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the client caseload as quickly as possible relative to the event's occurrence.
• Submits written time requests 2 weeks or more in advance of planned time off.
• Other duties as assigned.

Functional Abilities:

Must be able to read 12 point or larger type.
Must be able to hear, speak and effectively communicate in English.

Job Summary:

Responsible for marketing and sales of the home care agency

Organizational Relationship: Reports to the Agency Manager
Risk Of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

Baccalaureate degree preferred.
One (1) year experience of experience in sales required; experience in a health services related field preferred.
Must have a criminal background check.

Responsibilities:

Analysis of Past and Current Marketing Data.
Analyzes the potential of the company's service area to determine target markets.
Identifies available market share.
Makes cold calls to potential sources that may provide referrals including Senior Centers, senior programs, community organizations, etc.
Analyzes client/Agency relationships.
Analyzes advertising and sales promotion needs.
Develops sales/marketing objectives and sales projections.
Maintains a new referral quota of 30 unduplicated clients per month.
Develops a marketing plan, identifying priorities and a reasonable timetable.
Implements marketing plan staying within established timetable.
Reviews and evaluates the analyses and plan on an established basis.
Other duties as assigned.

Functional Abilities:

Must be able to hear and speak in a manner understood by most persons.
Must be able to read 12 point or larger type.
Must be able to travel to prospective referral sources.
Must be able to read, write and maintain simple records in English.

Job Summary:

Has the responsibility and authority for the administrative management of the office under the Agency Manager. Day to day activities include: office reception, ordering of office supplies and forms, managing office cleaning, biohazard pickups, and shredding pickups. Managing the postal needs, postage, pickups, mailings etc. Direct responsibility for management of the answering service contract.

Organizational Relationship: Reports directly to the Agency Manager
Risk of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

Associate degree (preferred)
High School graduate or proof of post-secondary education if high school transcript is unavailable
Computer literate in MS Word and Excel
Organized, meticulous and gives attention to detail.
Must be able to read, write and maintain simple records in English.
Excellent Telephone skills
Must have a criminal background check.

Responsibilities:

Office reception functions.
Assures phones are answered in a professional and courteous manner.
Takes telephone referral information if staff is unavailable and passes referrals as soon as possible.
Ordering of office supplies and forms.
Managing the cleaning contract, biohazard pickups, shredding pickups.
Manages the postal needs (postage, pickups, mailings).
Responsible for managing the Answering service contract, handling and processing complaints and forwarding complaint log to QA Committee.
Distributes and receives employee surveys/paychecks to officestaff.
Telemarketing our services when appropriate.
Assists in all activities that are required of the Agency Manager.
Is productive and uses time efficiently.
Follows instructions, is-punctual and attendance is acceptable.
Is self-reliant and plans appropriately.
Other duties as assigned.

Functional Abilities:

Must be able to read 12 point or larger type.
Must be able to lift/stoop effectively so as to be able to perform the above listed responsibilities.
Must be able to hear adequately with no more than an amplifier on the phone and effectively communicate in English.

Job Summary:

Processing all weekly visit notes, correcting incorrect entries, reporting and resolving auth/denial issues at the location level. Assists Payroll Manager in controlling the AR. Conducts monthly billing according to developed processes in a timely manner. Receives the weekly payroll and distributes appropriately assuring that all staff sign for their paycheck or that mailers have a signed release in the personnel file.

Organizational Relationship: Reports directly to the Agency Manager
Risk of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

• High School graduate (or equivalent),
• 1 year recent experience in bookkeeping (preferably) in a home services agency or other healthcare related job.
• Moderate competency with computers and keyboarding.
• Ability to multi-task with minimal stress
• Propensity for working with and helping people
• Must have a criminal background check.

Responsibilities:

• Data entry of all weekly visit notes and mileage submissions.
• Works in collaboration with scheduling department to assure correct auth vs visits done
• Prepares and submits payroll and billing.
• Actively prepares for and participates in monthly meetings (via conference call) with Payroll Manager to review new processes, address problem areas and develop creative approaches to improve profit margins and AR management.
• Manages the location AR in collaboration with individual Payroll Manager.
• Assures prompt resolution of AR >90 days in collaboration with Agency Manager.
• Responsible for all collection activities including those of problem accounts.
• Responsible for the timely completion of all billing forms. Manages and assures all denial documentation is collected and sent timely.
• Communicates with Agency Manager on problem areas.
• Follows the procedure for taking deposits and receiving weekly private pay payments.
• Informs Payroll Manager when written notification of client/family regarding potential cessation of service is needed.
• Maintains good relationships with case managers, contracts and accounts.
• Assists Agency Manager maintaining high profit margins.
• Assures that office is operated in the most cost-effective manner.
• Demonstrates a concerned, helpful and professional persona with all office personnel and field staff.
• Participates in the location's QA Committee program as assigned
• Communicates on a daily basis with office Agency Manager.
• Maintains a positive attitude at all times.
• Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the client caseload as quickly as possible relative to the event's occurrence.
• Submits written time requests 2 weeks or more in advance of planned time off.
• Other duties as assigned.

Functional Abilities:

Is able to carry bundles upstairs weighing up to 10 pounds.
Must be able to stoop and bend.
Must be able to hear and effectively communicate in English.

Job Summary:

Responsible for oversight of all payroll, billing and collections functions. This person shall have primary oversight of the orientation and training of the payroll assistants in each of their designated territories in the computer system, payroll and billing reports and monthly management of the AR.

Organizational Relationship: Reports to the Agency Manager
Risk of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

• High School graduate (or equivalent),
• 2 years recent experience in management and supervision of credit and collections, payroll and billing, and governmental billing procedures in a home services agency or other health field.
• A minimum of 1 year experience in electronic payroll and billing procedures in a home care environment.
• Ability to multi-task with minimal stress.
• Must have a criminal background check.

Responsibilities:

• Supervises data entry of visit notes, authorization for services and payroll processes.
• Assists the locations in problem solving payroll/billing issues.
• Manages the upload of payroll data in a timely fashion.
• Conducts monthly meetings (via conference call) with payroll assistants in the designated territory to review new processes, address problem areas and develop creative approaches to improve profit margins and AR management.
• Manages the AR for the designated territory in collaboration with individual payroll assistants.
• Assures prompt resolution of AR >90 days in collaboration with Agency Managers.
• Participates in all collection activities of problem accounts.
• Oversight of the timely completion of all billing forms. Assists when help is requested.
• Communicates with Agency Manager on problem areas.
• Assures that all payroll assistants are following the procedure for taking deposits and receiving weekly private pay payments. Responsible for stopping service in prescribed, acceptable manner when no payments are received for 3 consecutive weeks. To continue service requires a written action plan approved by the Agency Manager. Payroll Manager shall write and send notification to the client/family regarding potential cessation of service.
• Maintains good relationships with contracts and accounts.
• Assures Agency Manager that offices are operated in the most cost-effective manner.
• Reviews and analyzes all financial reports on a monthly basis with Agency Managers.
• Demonstrates a concerned, helpful and professional persona with all office personnel.
• Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the client caseload as quickly as possible relative to the event's occurrence.
• Submits written time requests 2 weeks or more in advance of planned time off.
• Other duties as assigned.

Functional Abilities:

Must be able to stoop and bend.
Must be able to hear and effectively communicate in English.
Must be able to work well with people especially under pressure or in stressful times.

Job Summary:

An individual who, under professional supervision, provides assistance with nutritional and environmental support, personal hygiene, feeding and dressing.

Organizational Relationship: Reports to the qualified Supervisor
Risk of Occupational Exposure To Blood Borne Pathogens: B: limited exposure

Qualifications:

A High school diploma or equivalent.
Completion of a training for personal care services.
Will have a minimum of one (1) year experience as a professional.
Must have a criminal background check and current CPR certification.
Speaks, reads, and writes and able to communicate effectively in English.

Responsibilities:

• Perform tasks assigned by the Supervisor.
• Report in writing, on agency forms, to the Supervisor on each client assignment.
• Promptly report any significant changes observed or reported in the client's condition to the Supervisor.
• Confer as required with the Supervisor regarding client's progress.
• Provide Personal Care services which may include
  • assistance with bathing
  • getting in and out of bed
  • teeth, mouth, denture and hair care
  • assistance with mobility and ambulation including use of walker, cane or crutches
  • changing of bed and laundering the bed linens and personal clothing
  • skin care excluding wound care
  • care of glasses and hearing aids
  • assistance with dressing and undressing
  • toileting, including use and care of bedpan, urinal, commode, toilet
  • light cleaning in essential areas of the home during personal care activities
  • meal prep, food purchasing, meal serving
  • simple transfers, including bed to chair or wheelchair and reverse
  • accompanying the client to obtain medical diagnosis and treatment
  • other as outlined on service plan.
• Follow Standard precautions/proper infection control when providing client service.
• Maintain client confidentiality per HIPAA and Agency policy guidelines.
• Perform ONLY tasks specified for each individual client on the service plan.
• Follow emergency procedures in the event of any medical or non-medical situations.
• Follow client rights at all times.
• Record each activity performed on each case on a daily basis.
• Report any incidents or client changes immediately to the Supervisor.
• Submit Daily Activity Sheets and record accurately on a timely basis (weekly).
• Follow instructions, is punctual and is at work as scheduled.
• Follow all agency policy and procedures.
• Attend in-service education annually per agency policy.
• Maintain effective communication with client, family, supervisor and other team members.
• Follows instructions, is punctual and attendance is acceptable.
• Other duties as assigned.

Functional Abilities:

Is able to lift, turn and transfer clients weighting up to 150+ pounds.
Is able to carry bundles upstairs weighing up to 10 pounds.
Must be able to stoop and bend.
Must be able to travel to prospective client's place of residence.
Must be able to hear and effectively communicate in English.

Job Summary:

Responsible for taking new referrals, matching workers with the case and managing the ongoing client needs keeping continuity as the priority aspect of the process.

Organizational Relationship: Reports to the Agency Manager
Risk Of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

• High School graduate (or equivalent),
• 1 year recent experience as a scheduling coordinator in a home services agency or related field.
• Ability multi-task and a Propensity for working with and helping people
• Must have a criminal background check.

Responsibilities:

• Takes incoming referrals without delay.
• Actively works to encourage departmental growth (networking).
• Cooperates with Scheduling Manager regarding investigation of client complaints/concerns. Remains calm, non-defensive and helpful in finding appropriate resolution.
• Cooperates regarding new processes developed to improve workflow and efficiency.
• Files all incoming documents timely and efficiently keeping all HIPAA information secured.
• Prints and distributes weekly accurate schedules.
• Reports staff who service clients outside the scheduled times without notification to the office.
• Receives and follows up on faxes received from answering service each morning.
• Takes and gives report from/to On-Call each morning.
• Reports all complaints and/or problems related to off hour issues (answering service) or On-call.
• Participates in the QA Committee & orientation process as requested.
• Cooperates with Scheduling Manager regarding scheduling projects as designated by the Agency Manager to improve internal scheduling processes.
• Other duties as assigned.
• Opens all staff requests within 48 hours of receipt.
• Reviews staff paperwork for accuracy/completeness to ensure medical records are up to date.
• Enforces the Agency's disciplinary process without prejudice or discrimination.
• Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the client caseload as quickly as possible relative to the event's occurrence.
• Submits written time requests 2 weeks or more in advance of planned time off.
• Other duties as assigned.

Functional Abilities:

Is able to carry bundles upstairs weighing up to 10 pounds.
Must be able to stoop and bend.
Must be able to hear and effectively communicate in English.

Job Summary:

Responsible for Clerical Duties within the Office.

Organizational Relationship: Reports directly to the Agency Manager
Risk of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

High School education.
A minimum of 6 months office work experience.
Must possess typing and other clerical skills
Must have a criminal background check.

Responsibilities:

Type memos, correspondence, agendas and reports as required.
Make appointments and informs staff members of meetings.
Maintain confidential Agency files.
Photocopying, Phone work, filing as required.
Other duties as assigned.

Functional Abilities:

Must be able to operate a computer and other office equipment with intermediate efficiency.
Must be able to read 12 point or larger type.
Must be able to comprehend and communicate in English.
Primarily a desk job which entails sitting, standing and minimal lifting of office supplies, records, etc.
Must be able to stoop and bend effectively so as to be able to perform the above-listed job responsibilities.

Job Summary:

Responsible for day-to-day supervision of direct client services, managing the weekly schedules of clinicians, taking the referral intakes as needed, conducting client record reviews and participating in the QA activities.

Organizational Relationship: Reports directly to the Agency Manager
Risk of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

A professional with a minimum of one (1) year training and experience in home/health services.
In addition, at least one (1) year of supervisory or administrative experience in home services or a related program.
Must have criminal background check and current CPR certification.

Responsibilities:

• Takes referrals and assigns clients to field staff.
• Follows up on referrals by contacting clients, family members, etc.
• Handles client service supervision per agency policy.
• Documents telephone/in-office conferences with clients/family, staff, and others.
• Manages the client services coordination.
• Manages the HR needs of the client services department, notifying the Agency Manager when new hires are needed to stay proactive with growth plan.
• Assists with interviews and hires select service personnel.
• Orients staff to policies and procedures of our Agency.
• Supervises staff to ensure quality performance standards.
• Establishes mutual goal setting and achievement standards.
• Projects a concerned, professional appearance toward Agency staff.
• Maintains high visibility andavailability via telephone while in the office.
• Works to develop a positive rapport/relationship with all staff.
• Performs tasks as delegated by Agency Manager.
• Carries beeper when away from office and responds within the hour.
• Shares on-call responsibility on an equitable basis.
• Actively develops and pursues referral sources, as well as facilitates on-going relationships with various community organizations.
• Other duties as assigned.

Functional Abilities:

Must be able to hear and effectively communicate in English.
Must be able to read 12 point or larger type.
Must be able to travel to prospective clients' place of residence.

Job Summary:

Completes intake referral form when is unavailable. Promptly delivers referral to the supervisor immediately after completion.

Organizational Relationship: Reports to the qualified Supervisor
Risk of Occupational Exposure To Blood Borne Pathogens: C: no exposure

Qualifications:

High School graduate.
At least one year working experience, prefer in health care setting.
Excellent communication skills.
Must have criminal background check.

Responsibilities:

Answers phones, receives all intake information.
Takes telephone referral information when appropriate.
Handles all matters related to referrals, with the exception of issues that require professional/service delivery judgment.
Advise Supervisor of all new cases to be serviced.
Documents and reports to Supervisor when there is a change in client status, change in service requirement, change in employee assigned to case and any unsatisfactory performance.
Participates in the evaluation of field staff in regard to punctuality, reliability, assignments and related matters.
Telemarketing Agency services.
Is productive and uses time efficiently.
Follows instructions, is punctual and attendance is acceptable.
Cooperates with supervisor and with client/family.
Is self-reliant and plans appropriately.
Shows interest, asks questions and seeks information.
Other duties as required.

Functional Abilities:

Must be able to read 12 point or larger type.
Must be able to lift and stoop effectively so as to be able to perform the above listed responsibilities.
Must be able to hear adequately with no more than an amplifier on the phone and to speak in a manner understood by most persons.
Must be able to read, write and maintains simple records in English
Computer literate or willing to learn.